Inbound customer service
Inquiries, complaints, after-sales and account questions answered quickly and politely, following your scripts and policies.
Every industry
Serving travel and service businesses worldwide
Every call answered.
Every call answered.
Every customer served right.
Client Care Solutions runs call center operations for businesses of every kind around the world, with a deep specialty in airlines and travel. We also train agents as a certified Amadeus training center and build the platforms that travel companies, clinics and service businesses run on.
25+years of operations leadership
24/7live operations desk
GDS · DCSevery major system covered
DEPARTURES · CCS-GLOBAL--:--
CCS
Call Center OperationsCustomer service, sales and support for any business
24/71A
Amadeus TrainingCertified by Amadeus GDS
EnrollingWEB
Platforms & WebsitesB2B, B2C, APIs and supplier integration
LiveOPS
Travel ConsultancyMarket studies and agency setup
BoardingWORLDWIDEZERO-MISTAKE OPERATION
Call center services
A call center team for any business.
Whatever you sell and whoever your customers are, we answer for you. Our trained agents handle customer service, sales, bookings and technical support in your name, in Arabic and English, 24 hours a day. Aviation and travel is where we started, and it remains our deepest specialty.
Outbound sales & telemarketing
Lead follow-up, campaigns, renewals, collections reminders and customer satisfaction surveys that turn calls into results.
Grow revenueBookings & order handling
Appointments, reservations, orders and delivery tracking for clinics, restaurants, shops, service companies and online stores.
Never miss a customerTechnical help desk
First- and second-line support for software, apps, devices and internet services, with ticketing and escalation to your team.
Tier 1 & 2Every channel, one team
Phone, WhatsApp, email, live chat and social media messages handled by the same trained team, in Arabic and English.
24/7 coverageDedicated staff extension
Well-trained employees who work as a high-standard, low-cost extension of your own team, inside your systems and processes.
Staff extensionIndustries we serve
Airlines & travelHealthcare & clinicsE-commerce & retailBanking & insuranceTelecom & internetReal estateEducation & trainingHotels & restaurantsLogistics & deliveryBeauty & wellnessAutomotiveStartups & SMEs
Our specialty
Aviation & travel operations
For airlines, OTAs, consolidators and travel agencies we go further than a regular call center, with agents who work directly in the GDS.
Reservations & ticketing deskBookings, fare quotes, issuance, reissues, refunds and EMDs, handled by agents fluent in Amadeus, Sabre and Galileo.
Back office & accounting supportQueue control, ADM prevention, ticket audit, open-coupon tracking and refund follow-up so revenue doesn't leak.
Global partnerships & sourcingAccess to our network of suppliers, contacts and trusted travel partners worldwide to extend your reach.
Travel agency consultancyMarket studies and full operational setup for new agencies, and problem-solving for established ones.
Licensed training center
Certified by Amadeus to train the next generation of agents.
Our training center is licensed and certified by the Amadeus GDS to deliver its training. Courses are taught by instructors who have spent decades on ticketing desks, so students learn the entries they will actually use on the job.
Amadeus certified training center
- ANReservations fundamentalsAvailability, PNR creation and passenger data
- FXPFares & pricingFare display, pricing and fare rules
- TTPTicketing & EMDsIssuance, voids and ancillary documents
- FXQReissue & refundATC reissues, manual calculations and refunds
- QTQueues & office managementQueue handling, schedule changes and daily controls
Technology products
Platforms we build and run.
We design, build and host online systems for travel and service businesses: B2B and B2C portals, supplier and API integration, and booking engines. These are live today.
SGstaygate.net ↗StayGate New
Book coworking desks and meeting rooms, hotel and resort day passes, chalets and furnished apartments, and long-term rentals around the world, then pay at the place. Owners list their spaces for free and pay commission only on guests who show up.
- Coworking spaces
- Day use
- Furnished stays
- Homes for rent
- Pay at the place
BMblocksmaster.net ↗Blocks Master
A B2B platform for charter and seat-block operators. Load a block once, share it with partner agencies on your terms, and let every sub-agency sell from its own branded portal against a prepaid wallet.
- Pricing rules engine
- Inventory sharing
- Agency wallets
- Branded e-tickets
MZmedazone.com ↗MedaZone
A clinic and medical center booking marketplace. Patients choose a specialty, doctor and time and get confirmation on WhatsApp in a minute. Clinics get an Arabic-first dashboard for branches, doctors and revenue.
- 24/7 online booking
- WhatsApp reminders
- Doctor profiles
- Multi-branch
AMaviationmaster.net ↗Aviation Master
A professional hub for ticketing agents and travel agencies: a CRM for invoicing and reporting, B2B eSIM and public-transport booking, and daily tools such as refund and reissue calculators and open-coupon management.
- Agency CRM
- B2B eSIM
- Refund calculator
- Open coupons
G+glamoraplus.com ↗Glamora Plus
Online booking for salons, beauty centers and laser clinics. Clients book in one tap without calling, and centers manage staff, services and appointments from a web dashboard and an Android app.
- One-tap booking
- Center dashboard
- Mobile app
- First month free
ETeasytransbook.com ↗Easy TransBook
Book trains, buses, ferries and airport transfers in many countries around the world from one place, on the website or the Android and iOS apps.
- Trains & buses
- Ferries
- Airport transfers
- Android & iOS apps
Ggearza.net ↗Gearza
Free workshop management software that keeps a full service history for every car, with workshop booking, a used-car marketplace with verified records, and spare-part requests to nearby shops.
- Workshop system
- Car service history
- Used cars
- Spare parts
The CCS difference
Premium standards at a lower operating cost.
We invest in people and process. Continuous training is how we keep service at the highest level with zero operational mistakes.
25+
Years of leadership
Our leadership has shaped airline and agency operations for more than two decades.
24/7
Always on
Operations run every hour of every day, including holidays and disruptions.
0
Mistakes as the target
Checked processes and audits on every transaction we handle for you.
7
Live platforms
Our own products run in production, so we build for clients the same way.
Contact
Tell us what you need covered.
A call center desk, an Amadeus course or a new platform. We normally reply within one business day.
Reach us anywhere
24/7Emailmanagement@ccs-global.net
WhatsApp+20 105 5599 553
Working hours24 hours, 7 days a week