This policy explains how Client Care Solutions (CCS-Global) ("CCS", "we", "us") collects and uses personal data through ccs-global.net and when we provide our services. We are based in Cairo, Egypt, with an office in Beirut, Lebanon, and we serve clients worldwide.

1. Who is responsible for your data

Client Care Solutions (CCS-Global), 37 Abdel Razak Al Sanhouri St., Nasr City, Cairo, Egypt. Email: management@ccs-global.net, phone / WhatsApp: +20 105 5599 553.

2. Data we collect

• When you contact us: your name, company, email address, phone or WhatsApp number, and the content of your message.
• When you enroll in Amadeus training: your name, contact details, identification details required for certification, attendance and assessment results.
• When you become a client: contact details of your staff, contract and billing information.
• When you use this website: basic technical data your browser sends (IP address, browser type, pages visited), kept in server logs for security. The site remembers your language and light/dark choice in your own browser only.

3. How we use it

• To reply to your inquiry and prepare proposals.
• To deliver the services you contract with us, including training and certification.
• To invoice, keep accounting records and meet legal obligations.
• To protect our website and systems against misuse and attacks.

We do not sell personal data, and we do not use it for advertising profiles.

4. Data we handle on behalf of our clients

When we operate a call center, help desk or ticketing desk for a client, we process that client's customers' data (for example passenger names, bookings, orders or account details) only on the client's documented instructions and for the agreed service. The client remains responsible for that data. Our agents are bound by confidentiality, work with the least access they need, and do not keep copies outside the client's systems unless the contract requires it.

5. Sharing

We share data only with: service providers that help us operate (hosting, email, messaging such as WhatsApp), Amadeus for training certification, professional advisers, and authorities when the law requires. Each receives only what it needs.

6. International transfers

Because we work with clients and providers in several countries, your data may be processed outside your country. We use reputable providers and contractual safeguards to protect it.

7. How long we keep it

Inquiries that do not become business: up to 12 months. Client and training records: for the duration of the relationship and afterwards as long as accounting, tax or certification rules require. Security logs: up to 90 days.

8. Security

We protect data with access controls, encrypted connections (HTTPS), staff confidentiality undertakings and regular reviews. No system is completely secure, so we will notify affected people and authorities of a serious breach as the law requires.

9. Your rights

You can ask to access, correct or delete your data, object to or restrict its use, or withdraw consent at any time, in line with Egypt's Personal Data Protection Law No. 151 of 2020 and other laws that apply to you. Write to management@ccs-global.net. We reply within 30 days.

10. Our platforms

Blocks Master, MedaZone, Aviation Master and Glamora Plus have their own privacy policies on their websites, which apply when you use those platforms.

11. Changes

We may update this policy. The date at the top shows the latest version.