Turkish Airlines Flexibility Policy
Applicable for flights to/from: Iran, Iraq, Syria, Jordan and Lebanon.
All actions must be completed by 10 May 2026.
Rebooking & Rerouting
- Changes permitted free of charge
- Travel must be completed by 10 May 2026
- New routing must remain within the same cabin
- Destination must be within the same IATA region
- Rebooking must be on Turkish Airlines operated flights (TK)
For interline flights where Turkish Airlines is the marketing carrier, rebooking and rerouting follow the original ticket fare rules.
Refund Policy
- Unused tickets: Full refund free of charge if processed before 10 May 2026
- Partially used tickets: Refunded as involuntary refunds
- Interline tickets marketed by Turkish Airlines are also eligible for involuntary refunds
No-Show Policy
The above policy also applies to no-show tickets.
Important Notes
- Policy applies even if the flight has not yet been cancelled
- If the flight is cancelled, standard involuntary procedures apply
- All involuntary transactions are processed without penalties
- Only one involuntary transaction is permitted per passenger
Ticketing Instructions
Please insert the following Telex number in the endorsement field:
124045
Where Changes Can Be Made
- Turkish Airlines Sales Offices
- Travel Agencies
- Turkish Airlines Call Center
Call Center: +90 850 333 0849
Group Bookings
For group booking requests please contact:
Email: GROUPBEY@THY.COM
Royal Jordanian Travel Update
Subject: Travel Flexibility for Passengers Affected by Flight Cancellations
Options for Cancelled Flights
- Free of charge change without collecting fare difference
- Free rerouting within the same IATA zone
- Involuntary rerouting with other carriers for passengers transiting via Amman (first coupon must be RJ)
- Non-refundable travel voucher valid for 1 year
- Refunds processed according to ticket rules unless overridden by POC country law
Travel Date Limit
Changes are permitted for travel on or before 15 May 2026.
Iraq Routes
Passengers Choosing Not to Travel
Passengers scheduled to travel between 28 February and 10 March 2026 whose flights are not cancelled may:
- Change their ticket free of penalty (fare difference applies if applicable)
- Request refund according to ticket rules
- Travel must be completed by 15 May 2026
Ticketing Instructions
Insert the following Tour Code in the booking:
JOU30220262124
Additional Notes
- This circular applies to all ancillary services associated with the affected tickets
- Blackout period applies from 12 March to 28 March; fare difference must be collected
- Bus service may replace the air segment for SYR routes
Updated Flexibility Policy
Subject: ME Flights Impacted by Airspace Closure
Due to the continuing airspace closure, the following flexibility policy applies to all passengers booked on ME flights that have been cancelled (UN/TK status).
1. Rebooking Policy
Passengers may benefit from one additional change free of charge under the following conditions:
- Travel must be completed on or before 22 March 2026
- Subject to flight resumption and availability
- Change must remain within the same cabin and same route
- AUH → DXB
- DMM → JED
- DMM → RUH
If the affected sector is on the outbound, the inbound sector may be modified while respecting the original stay duration.
Tickets must be reissued on an involuntary basis and the reason must be inserted in the Endorsement Box.
2. Refund Policy
Passengers may receive a full refund free of charge for impacted flights.
Full refund is permitted if the delay exceeds 3 hours or results in a misconnection.
3. Reference Code
Use the following code for reissue and refund:
M0180RS
4. No-Show Policy (BEY Departures)
For passengers departing from Beirut (BEY), the following penalties apply if bookings are not cancelled within the required timeframe before departure.
| Destination | Cancellation Deadline |
|---|---|
| ABJ / ACC / LOS | 48 hours before departure |
| RUH | 24 hours before departure |
| Other destinations | 12 hours before departure |
| Class | No-Show Penalty |
|---|---|
| Business Class | $500 |
| Economy Class | $300 |
Rebooking / Refund Policy
The following policy applies to travel to/from BEY / AMM / DXB / AUH / SHJ / BAH / DMM / KWI / DOH.
Eligibility:
Valid for ticketed passengers with travel dates between 27 February 2026 and 10 March 2026.
Rebooking:
Rebooking is permitted free of charge in the same booking class and original itinerary. Changes are allowed up to two weeks from the original date of travel.
Refunds:
Both refundable and non-refundable tickets are eligible for a full refund without any charges.
Rerouting:
Rerouting: Change fees are waived, but the fare difference shall be collected if any.
Tour Code:
HDQ1105C must be inserted at the time of reissue or refund.
This policy may be extended subject to ongoing monitoring of the situation.
All other rules and conditions remain applicable as per the system fare rules.
Thank you for your continued cooperation and understanding.
Dear All,
Kindly find below updates -AFKL.BIZ
BEIRUT (BEY): VOLUNTARY REBOOK POLICY FROM 28 FEBRUARY TO 22 MARCH, 2026
Code invol : Due to the security situation in Beirut
Etihad provides the below waiver policies updated on www.etihadhub.com for guests impacted by the Middle East situation. Please note the below links may expire upon revision,
hence always refer to Etihad Hub and Etihad website for the latest version.
A. Tickets issued on/ Before 28 February 2026
For tickets issued on/before 28 Feb’26, with original travel dates on/before 21 March’26
https://www.etihadhub.com/en-ae/news/waiver-for-guests-impacted-by-the-middle-east-situation
Rebooking permitted till 15 May 2026.
All PNR’s must be updated with the remark ” CW005-2026 Middle East situation”
B. Tickets issued from 01 March 2026 onwards
Standard Schedule Change Policy applies
C. New Flexibility Introduced (GDS Fare rule) for Tickets issued from 6 th March’26
Below revision to the fare rules are now filed offering flexibility on Booking changes
| FARE BRAND | BASIC | VALUE | COMFORT | DELUXE |
|---|---|---|---|---|
| DATE CHANGE | 1 FOC | 1 FOC | 1 FOC | FOC |
| REFUND | NRF | NRF | FEE Applies | FOC |
| NOSHOW | APPICABLE WITHIN 4 HOURS OF DEP / No Show /OPEN TKT | |||
| DIFF IN FARE | APPLICABLE AS PER BOOKED RBD/FARE VALIDITY | |||
| CABIN/BRAND UPGRADE | BASIC TO BASIC Only | AS PER BRAND RULES | AS PER BRAND RULES | AS PER BRAND RULES |
Further to our previous communication regarding refunds due to Force Majeure for travel between 28Feb26 and 12Mar26, kindly note the below update:
Partially Flown Tickets
* 6H and all other non-refundable taxes/fees remain non-refundable.
Fully Unutilized Tickets
* 6H is refundable and all other refundable taxes/fees will be refunded.
Kindly apply Waiver Code
” RY38 “when processing the refund.
Due to the current situation affecting flights to IRAN, IRAQ, SYRIA, JORDAN, LEBANON, UNITED ARAB EMIRATES, DAMMAM, and RIYADH, additional rights are given to our passengers.
- Travel date range will be applied as 28 FEB 2026 – 31 MAR 2026 (included).
- New travel date and ticket extension date are defined as 10 MAY 2026 (included).
- Transaction date is defined as 10 MAY 2026 (included).
Conditions
1) Reservation changes
Reservation changes will be made free of charge.
2) Refund requests
a) Unused tickets will be refunded free of charge.
b) Partially used tickets for which the trip has not been completed:
Refunds for unused flights will be made free of charge.
3) Extension of ticket duration
The validity of the ticket can be extended until 10 MAY 2026 (included) without any fee difference or penalty.
4) Applicability
Relevant applications will only be valid for flights operated by AJet Airlines.
GOODWILL POLICY – AIR CANADA
Flexible Rebooking Policy: Middle East Unrest
As of March 1, 2026
Air Canada has extended its Goodwill Policy to offer flexible rebooking options due to Middle East unrest.
Policy
Markets:
All itineraries to/from/through TLV, AMM, BEY, EBL, DXB, AUH, DMM
Ticket Stock:
014
Ticket Issue:
All tickets issued on/before February 28, 2026
Original Travel Dates:
Between March 1, 2026 and March 15, 2026
Rebooking Window:
Up to and including March 31, 2026
Re-Protection Guidelines
Customers are permitted one free change as per the following guidelines up to 2 hours before departure.
Rebooking is permitted on flights operated by:
- Air Canada (AC)
- United Airlines (UA)
- Lufthansa Group (LHG)
in any booking class within the same cabin as originally ticketed.
Fare Rules
Policy Within Rebooking Window
- Change Fee(s):
- WaivedADCL (Additional Collection):
- Waived if rebooked in the same cabin
Policy Outside Rebooking Window
- Change Fee(s):
- WaivedADCL:
- Fare rules apply
Additional Policy Details
Change of Origin / Destination
Customers may choose to travel to an alternate Air Canada destination, change fee waived but ADDCOL applies.
Endorsement
For Call Centres and Travel Agencies, use:
ACAMDLLEASTFEB26 when processing a ticket exchange for GDS issued tickets.
Endorsement is not required for NDC, AC Connex and ADO issued tickets.
Refunds
Permitted.
Aeroplan Tickets
Please refer the customer to Aeroplan for handling
(refer to Aeroplan – Contacts for the Aeroplan schedule change phone number).
Additional Details
For any itinerary with a flight cancellation, please follow the procedures outlined in the Schedule Change or Flight Disruption Policy.
March 02nd, 2026
Cir. 07/2026
Flight Suspension & Ticket Handling Policy
Dear Partners,
Please be advised of the following updated policy for all tickets that are affected by the cancellation of
EGYPTAIR flights starting 28 February 2026:
1. For tickets issued on suspended flights:
Passengers will be exempted from any penalties when rebooking to the same destination on EGYPTAIR flights only, subject to the collection of any fare difference or applicable taxes, once operations resume and conditions improve.
2. Re-routing
Re-routing is permitted to alternative destinations upon passenger’s request, with full waiver of penalties.
Any fare difference will be collected if applicable.
3. Refunds
Full refund is permitted for the affected tickets after deduction of the non-refundable taxes.
Tour Code: WV226SM
Please note that these instructions are effective until further notice.
For any inquiry please don’t hesitate to contact us on:
01980165 – 01980465
EK Disruption Policy due to the regional airspace closure
Below Re-accommodation options can be offered to all impacted customers booked to travel between the 28th Feb 2026 to the 31st Mar 2026, and can be rebooked/rerouted until the 30th April 2026, irrespective of the ticket issue date. Refunds are permitted for travel between the 28th Feb 2026 to the 31st Mar 2026.
Release date: 08-03-26
a) EK Prime on 176 document
Option 1 – Rebook on EK Prime flight
| Itinerary Type | Rebooking Window | Rebooking Guideline | Procedure |
|---|---|---|---|
| Ticketed | For Travel up to 30th April 2026 |
Rebook in any RBD within the same cabin or on FZ (EK Codeshare or FZ Prime)
First preference should always be to book on EK prime. |
• Reissue only affected coupon and update first 5 character in endorsement field as ‘INVOL’
• Fare calculation should be preceded by ‘I’ |
| For Travel beyond 30th April 2026 | Rebook in the original RBD and within ticket validity. | ||
| Non-Ticketed | For Travel up to 30th April 2026 | Rebook in any RBD within the same cabin | Ticket Issuance |
| For Travel beyond 30th April 2026 | Original quoted fare must be honoured. | ||
| Flight combination | Only EK Prime flights can be booked. Codeshare or interline flights cannot be offered. | ||
Option 2 – Reroute on EK Prime flight
| Itinerary Type | Rebooking Window | Reroute Guideline | Procedure |
|---|---|---|---|
| Ticketed | Up to 30 April 2026 | Reroute permitted on EK prime flight in any RBD within same cabin and region | Update endorsement as ‘INVOL’ |
| Non-Ticketed | Up to 30 April 2026 | Reroute permitted within same cabin | Original fare honoured |
| Re-protection on OAL permitted only for EK affected flight segments (cancelled/diverted/delayed) | |||
Option 3 – Reprotection on OAL flight at NOADC
| Itinerary Type | Rebooking Window | Guideline | Procedure |
|---|---|---|---|
| Ticketed | Up to 31 March 2026 | Customers may be rebooked within same region | Reissue coupon and mark INVOL |
Option 4 – Out of Sequence
If a customer voluntarily chooses to travel on their own, the original ticket may be reissued excluding affected segments.
Unused coupon can be refunded and cannot be used for future travel.
Option 5 – Refund
Refer INVOL REFUND POLICY FRAMEWORK table.
b) EK Prime + FZ segments
| Itinerary Type | Window | Guideline | Procedure |
|---|---|---|---|
| Ticketed | Up to 30 April 2026 | Rebook/Reroute on EK or FZ segments | Reissue coupon INVOL |
Option 2 – Reprotection on OAL flight at NOADC
| Type | Window | Guideline | Procedure |
|---|---|---|---|
| Ticketed | Up to 31 March 2026 | Rebook within same region | INVOL endorsement |
Option 3 – Out of Sequence
Customer may travel independently and ticket adjusted accordingly.
Option 4 – Refund
Refer refund framework.
c) EK Prime + OAL segments
| Type | Window | Guideline |
|---|---|---|
| Ticketed | Up to 30 April 2026 | Rebook EK or OAL segments |
Ensure RBD usage priority as per fare rules.
Option 3 – Out of Sequence
d) OAL Document
| Region | City |
|---|---|
| Africa | ABJ, ACC, ADD… |
| Europe | AMS, ARN, ATH… |
Additional region listings and routes.
Refund Framework
| Type | Fare | Base Fare | Taxes |
|---|---|---|---|
| EK Only | Through Fare | Prorated refund | Refundable taxes |
Notes:
1. Country law takes precedence
2. Non-refundable fares allowed as per framework
3. INVOL Refund applies
4. Cancellation charges waived
