Passenger Guidelines – Flights to/from Iran, Iraq, Jordan, Lebanon and Syria COMM1129 V1.0

Dear Trade Partner,
Effective Date: Friday, 13 June 2025

These guidelines have been published for confirmed 157 tickets on QR flights to/from Iran, Iraq, Jordan, Lebanon and Syria which are cancelled or still operating and passengers wish to change their travel plans:

Rebooking

Two free ticket reissues with endorsement COMM1129 for travel within (+/-) 21 days from original travel date permitted on:

• QR operated flights to/from
  Bahrain / Cyprus / Egypt / Iran / Iraq / Jordan / Kuwait / Lebanon / Oman / Qatar / Saudi Arabia / Syria / Turkey / UAE
  → into the lowest available RBD in the same cabin
  → May rebook/reroute inbound or constitute open-jaw (e.g., DOH-THR-DOH can be rerouted for DOH-AUH-/AMM-DOH) to match the original length of stay.
• For tickets where original connection includes OAL (code-share and/or interline):
  • Rebooking shall be made on QR operated flights in the lowest available RBD within the same cabin and OAL operated flights (other than carrier LH) in the RBD permitted according to ticketed Fare Basis, same origin, destination.
  • The new ticket resulting from reissue must observe flight and routing rules according to ticketed Fare Basis.
  • Must not include carrier LH in the re-protection.

Must apply following guidelines:

• Must not rebook on code-share flights, except for:
  • Code-share flight numbers marked by “*” on availability (in the CRS/GDS Amadeus), provided no other operating flight number is published.
  • QR marketing flights when operated by:
    • 6E, AA (DOH-PHL v.v.)
    • AT (DOH-CMN v.v.)
    • AY (DOH-HEL v.v.)
    • BA (LON-DOH v.v.)
    • CZ (DOH-CAN v.v.)
    • GA (DOH-CGK v.v.)
    • IB (flights operated by IB/I2/YW)
    • JL (DOH-HND v.v.)
    • MF (DOH-PXX/XMN v.v.)
    • MH (DOH-KUL v.v.)
    • PR (DOH-MNL v.v.)
    • VA (DOH-BNE/MEL/PER/SYD v.v.)
    • WB (DOH-KGL v.v.)
• If rebooking is made from QR-to-QR operated flights, may rebook into the same QR RBD as original or into the lowest available RBD within the same cabin to maintain Fare Family attributes.
• May change airport within the same city or gateway according to ticketed Fare Basis.

• Customer is responsible for any consequential costs to travel from original point, e.g. train, bus, car, hotel, etc.

Refund

• Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges and fully unutilized I6 tax)
• Permitted for unutilized group deposit value

Included

• Confirmed tickets issued in FIT/TO PNRs
• Please contact QR if passengers are booked in Group PNRs
• Rebooking fee waiver
• Match original length of stay, or in case of non-daily operation up to +/- 7 days (within one reissue transaction) and must not include rebooking on OAL (code-share and/or interline)
• Refund or transfer of EMD group deposit within one year from EMD date of issue
• Waiver for ancillary services

No-show

• No waiver