CCS Client Care Solutions

Author: wissambadra

  • Data Deletion

    Data Deletion Instructions

    Last updated: 28 August 2026

    CCS Global respects your right to control your personal data. If you would like us to delete the personal information we hold about you — including any data collected through WhatsApp, SMS, email, or our website — you can request deletion at any time.

    How to request deletion

    Send a deletion request to us using any of the following:

    • Email: management@ccs-global.net
    • WhatsApp / Phone: +201036020500, +201055599553

    Please include the name and phone number or email address associated with your data so we can identify your records.

    What happens next

    Once we receive your request, we will verify your identity and delete the personal data we hold about you within 30 days, except where we are required to retain certain information to comply with legal, tax, or regulatory obligations.

    If you have any questions about this process, please contact us at management@ccs-global.net.

  • Flight Cancelation Information

    Dear travel partners,

    Kindly note that PC flights have been cancelled as below, due to security reasons.

    28.02.2026
    PC 758 SAW BEY

    01.03.2026
    SAW BEY PC 756
    BEY SAW PC 759
    BEY SAW PC 757

    Thank you
    Pegasus Airlines

  • Flight Cancelation Information

    Flight Cancelation Information

    Dear Trade Partners,

    Please note that EK953/EK954 is cancelled today on 28FEB26. Both EK957/EK958 and EK953/EK954 are cancelled on 01MAR26.
    Kindly inform all your passengers and staff members accordingly to avoid any inconveniences.
    For details regarding the rebooking / rerouting / refund process, kindly check the “Flight Disruption Policy” page in Emirates Partner Portal.

  • Flight Cancelation Information

    Flight Cancelation Information

    Dear Passenger,

    Your flight TK826 from Istanbul (IST) to Beirut (BEY) on February 28 has been cancelled due to force majeure reasons. You can write “Manage Booking” and complete your transaction here with TK Assistant. Alternatively, you can use the Manage Booking page on our website or mobile app to make free changes to your reservation. For detailed information, you can visit the passenger rights page.

    Thank you for your understanding.

  • Cancellation

    Cancellation

    AF566 CDG BEY / 28FEB is Cancelled

  • Kuwait Airways UMNR

    Kuwait Airways UMNR

    Dear Valued Partners,

    Greetings from Kuwait Airways,

    Kindly note that it is mandatory to collect the UM fare for all children traveling alone. If the UM fare is not collected, the UMNR handling form will not be processed at check-in.

    Please also be reminded of the below:

    UMNR (6–11 years): Ticket must be issued with PTC UNN for pricing.

    Children below 6 years: Not accepted to travel unaccompanied on Kuwait Airways.

    For any further information please do not hesitate to contact our ticketing office 01-985180

  • Etihad Commercial Waiver Policy for Aircraft Change on Select Routes

    Etihad Commercial Waiver Policy for Aircraft Change on Select Routes

    Etihad Airways is offering the following options for Business class guests impacted by aircraft change on Amman (AMM), Beirut (BEY), Cairo (CAI) and Muscat (MCT) routes starting 1 October 2025.

    1. Changes:

    • Involuntary rebooking permitted on flights departing+/- 7 days of original flight.  
    • Rebooking is permitted on another EY operated flight.
    • EY codeshare flights may be offered as an additional option exclusively for connecting itineraries on the affected sectors.  
    • Rerouting permitted as per the re-route table.  
    • Rebooking must be completed within 60 days of notification.

    2. Refund:

    • Refund permitted.

    Conditions:

    • Tickets purchased on/before 25-Sep-25.
    • Applicable for tickets issued in business cabin only.  
    • Economy guests- changes/refund as per fare rules.
    • Exception applies to POS US and Italy as per standard policy.  

    The PNR must be updated with the remark- “CW013-2025 Aircraft Change”

  • MEA Schedule Change Policy

    MEA Schedule Change Policy

    ME Schedule change/revised timing flexibility policy for passengers holding ME 076 tickets, ME routing, in cases of flight cancellation (UN) or schedule change (TK) where the new departure time differs from the original by more than 3 hours:

    1. Flight cancelled or changed timing within 15 days before departure

    Eligible tickets: 076 stock containing only ME-operated flights.

    • Change penalty is waived.
    • Reissue on an Involuntary basis permitted for travel within +/- 7 days waiving difference in fare in same cabin and routing.
    • If the outbound sector changes, the inbound may be shifted to maintain the original stay length.
    • Refund penalty is waived.
    • Enter reason in the Endorsement box “SKCHG …”.

    2. If the cancellation of the flight or rescheduling occurred more than 15 days prior to departure:

    Eligible tickets: All 076 stock.

    • Change penalty is waived; Insert reason in Endo Box.
    • Difference in fare should be paid in full.
    • Full Refund permitted. Reference code: SCL3742

    3. For 076 tickets which include another operating airline:

    • The modification or refund penalty is waived, while anytime the difference in fare should be paid in full.

    Note:
    Passengers are eligible for this flexibility policy, one time, following the completion of ME reallocation procedure.

    Source: MEA Sales Lebanon – SL Circular no.49 on 19 Sep. 2025

  • MEA Disruption Policy – Air Canada Strike

    MEA Disruption Policy – Air Canada Strike

    SL Circular no. 45*

    Subject: MEA disruption policy related to strike announced by Air Canada starting 16 August 2025. Applicable on ME 076 tickets from/to Canada on ME & AC where AC cancelled flight within 48 hrs of departure.

    • Reissue/ Rebooking permitted at no additional charge only on ME & AC for travel within +/- 30 days from the original travel date within the same cabin, same origin and destination.
      • Endo Box: Insert INVOL + Flight Number + Date (INVOL ACXXX / DATE)
      • Booking class on AC: Up to Y/ Class in Economy, up to O/ Class in Premium Economy, and up to J/ Class in Business cabin.
    • Refund: Free refund permitted.

    NOTE: If rebooking is done outside the allowed window (+/- 30 days from the original travel date), normal fare rules apply; any applicable penalty and/or difference in fare should be paid in full.

  • LOT Diplomatic Passport

    LOT Diplomatic Passport

    Kindly note that every DIPLOMATIC passport holder travelling with LOT must inform us by sending passport copy before ticketing to send to the airport enable to deduct taxes , otherwise, taxes will be charged .