Dear Valued Agent,
Good day,
Please note that for 1S (Sabre) users, the “6H” fee is now included in the “YQ” tax due to system limitations.
🛑 To avoid ADMs, kindly ensure that:
🔹 Refunds should be processed manually.
🔹 YQ should be refunded AFTER deducting the 6H fee.
This update is necessary as the system currently cannot separate the 6H fee from YQ during auto-refunds.
We appreciate your immediate attention to this matter. Please apply this guideline with all applicable refunds going forward.
For any inquiries please do not hesitate to contact our ticketing office 01-985180