CCS Client Care Solutions

Author: wissambadra

  • Important flight re-schedule

    Important flight re-schedule

    Flight 17Jun earlier departure
    EY 583 AUHBEY new timing 13:50 UAE time instead of 14:35
    And EY 584 BEYAUH new timing 17:55 LEBANON time instead of 19:15
    pls inform your guests to be at least 3 hours before departure


    Regards


    Etihad Airways Beirut

  • MEA Additional Flight

    MEA Additional Flight

    IST/16June – CAI & MXP/17June

  • Cancelled flight circular

    Cancelled flight circular

    Dear Partners,
    Kindly adhere to the following rules for all tickets impacted by the cancelled flights:

    • Free Change Through MS Office
    • Exchange the Full amount in an EMD ( good for transportation) Through MS Office Valid for one year
    • Refund as Fare Rules.

  • Extra Flight

    Extra Flight

    We will have an extra flight to Milan tomorrow with the following details, priority to passengers who were booked on the cancelled flight (ME235) of 14Jun25:

    ME235 BEY 12h30 / MXP 18h00
    ME236 MXP 16h25 / BEY 21h00

    • Timelimit is 1 hour
    • Void of tickets is not permitted otherwise an ADM by the full amount of ticket will be issued.

    To reallocate those cancelled bookings to Milano kindly communicate with the following numbers:

    01622164 & 01622905

  • Emirates

    Emirates

  • Air Arabia

    Air Arabia

    Dear Travel partners,

    Please note that flights G9387/388 and G9408/409 from 16JUN until 20JUN are cancelled. Only these flights are affected. We will update you if there is any changes to other flights.
    Thank you for understanding and we sincerely apologize for the inconvenience.

  • Turkish Airline

    Turkish Airline

    Dear Valued Partners,

    We regret to inform you that TK flights to/from Bey have been cancelled on 16 June & TK828/829 on 17 June due to the current situation .

    You can proceed with involuntary transactions for affected flights .

    Thank you for your cooperation.

    Turkish Airlines Lebanon.

  • Pegasus Airline

    Pegasus Airline

    Dear Partners,

    Please note that PC flights SAW & AYT from 16 till 18 June has been cancelled due to current situation.

    For any change or refund, please send us by email.

    Pegasus Airlines

  • Qatar Airways

    Passenger Guidelines – Flights to/from Iran, Iraq, Jordan, Lebanon and Syria COMM1129 V1.0

    Dear Trade Partner,
    Effective Date: Friday, 13 June 2025

    These guidelines have been published for confirmed 157 tickets on QR flights to/from Iran, Iraq, Jordan, Lebanon and Syria which are cancelled or still operating and passengers wish to change their travel plans:

    Original travelOn/after 13 June 2025 and on/before 20 June 2025
    New travelwithin (+/-) 21 days from original

    Rebooking

    Two free ticket reissues with endorsement COMM1129 for travel within (+/-) 21 days from original travel date permitted on:

    • QR operated flights to/from
      Bahrain / Cyprus / Egypt / Iran / Iraq / Jordan / Kuwait / Lebanon / Oman / Qatar / Saudi Arabia / Syria / Turkey / UAE
      → into the lowest available RBD in the same cabin
      → May rebook/reroute inbound or constitute open-jaw (e.g., DOH-THR-DOH can be rerouted for DOH-AUH-/AMM-DOH) to match the original length of stay.
    • For tickets where original connection includes OAL (code-share and/or interline):
      • Rebooking shall be made on QR operated flights in the lowest available RBD within the same cabin and OAL operated flights (other than carrier LH) in the RBD permitted according to ticketed Fare Basis, same origin, destination.
      • The new ticket resulting from reissue must observe flight and routing rules according to ticketed Fare Basis.
      • Must not include carrier LH in the re-protection.

    Must apply following guidelines:

    • Must not rebook on code-share flights, except for:
      • Code-share flight numbers marked by “*” on availability (in the CRS/GDS Amadeus), provided no other operating flight number is published.
      • QR marketing flights when operated by:
        • 6E, AA (DOH-PHL v.v.)
        • AT (DOH-CMN v.v.)
        • AY (DOH-HEL v.v.)
        • BA (LON-DOH v.v.)
        • CZ (DOH-CAN v.v.)
        • GA (DOH-CGK v.v.)
        • IB (flights operated by IB/I2/YW)
        • JL (DOH-HND v.v.)
        • MF (DOH-PXX/XMN v.v.)
        • MH (DOH-KUL v.v.)
        • PR (DOH-MNL v.v.)
        • VA (DOH-BNE/MEL/PER/SYD v.v.)
        • WB (DOH-KGL v.v.)
    • If rebooking is made from QR-to-QR operated flights, may rebook into the same QR RBD as original or into the lowest available RBD within the same cabin to maintain Fare Family attributes.
    • May change airport within the same city or gateway according to ticketed Fare Basis.
    • Customer is responsible for any consequential costs to travel from original point, e.g. train, bus, car, hotel, etc.

    Refund

    • Permitted, including refund penalty waiver, based on unutilized NUC and taxes. Must not refund non-refundable unutilized taxes (except of fully unutilized YQ, YR charges and fully unutilized I6 tax)
    • Permitted for unutilized group deposit value

    Included

    • Confirmed tickets issued in FIT/TO PNRs
    • Please contact QR if passengers are booked in Group PNRs
    • Rebooking fee waiver
    • Match original length of stay, or in case of non-daily operation up to +/- 7 days (within one reissue transaction) and must not include rebooking on OAL (code-share and/or interline)
    • Refund or transfer of EMD group deposit within one year from EMD date of issue
    • Waiver for ancillary services

    No-show

    • No waiver